FAQ

Shipping

What shipping options do you offer and how much would it cost?

Our shipping partners are USPS and UPS. Shipping rates and options are shown at checkout and prices are based on total weight of the final order.

 

Do you offer free shipping?

Yes, indeedy! On orders over $75 and within the US.

 

Do you ship internationally?

We only ship to US and Southeast Asia. For orders within Southeast Asia, head over to our Asia store.

 

Do you ship everyday?

Shipments go out Monday to Friday. We strive to process your orders within 2 – 3 business days (excluding postal time). We will notify you if there are delays, so please bear with us as we’re still a small company!

If you’d like your order to arrive within a certain time, please do email us ahead before placing your order at hello@speakskinbeauty.com.

 

Where is my package?

Once an order has shipped, an email with a tracking information will be sent to you. If you have not received a shipping confirmation email within a few days of placing your order, please check your ‘spam’ folder.

If you think your package has gone missing, please reach out to us and we’ll start a trace with the postal company.

 

Return policy

We want you to have the best experience possible with us. In the unfortunate event you don’t, please contact us and we’ll find a solution.

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping fees are non-refundable.

 

Product information

Is your packaging recyclable?

Yes! We only select recyclable materials for all our packaging, including any plastics.

While we don’t have a recycling program (yet!), we highly encourage you to recycle our products at your local recycling facility. Otherwise, drop by one of our pop-up stores, where we usually offer a recycling bin.

 

Are your products tested on animals?

Nope, never! We test on our ourselves and the lucky family and friends.

 

Are your products vegan and gluten-free?

We primarily use plant-based ingredients. Most of our products fit the vegan profile, but not all of them do, because we do use beeswax.

If you have a gluten allergy or intolerance, please consult the ingredient list and your doctor before using any of our products. If you are vegan, please consult the ingredient list for animal-derived ingredients.